Check out all the places we’ve shipped orders to here!
|Canada||Orders up to $124.99||$10 (ON & QC)* $15 (rest of Canada)*||1 – 7 business days
by Canada Post Expedited
|$125 and over**||FREE!|
|United States||Orders up to $199.99||$10 + 35% of order subtotal up to a maximum of $35*||4 – 10 business days
by Canada Post Small Packet Air
|$200 and over**||FREE!|
|International||All orders||$10 + 45% of order subtotal up to a maximum of $50*||6 – 10 business days
by Canada Post Small Packet Air or Expresspost
* when the actual shipping cost is lower than the amount paid, we will refund the difference to your account 🙂 Typically, orders within Canada that weigh up to 500g and fit into a flat envelope cost $5 or less to ship and International orders up to 500g cost $11.
** applicable to regular priced items only
Order processing time
We make every effort to fulfill orders as quickly as possible. In-stock orders typically ship the same day, but are guaranteed to ship by the next business day. Orders are processed but not shipped on weekends and holidays. During sales, due to higher volumes, orders will be shipped within 3 business days.
Please note we reserve the right not to ship any orders for any reason. If there is an issue with your order and it cannot be shipped, we will contact you with a potential resolution.
Customs, duties & taxes
Federal and Provincial sales taxes appropriate to the destination province will be added to all orders.
Orders shipped outside of Canada are exempt from Canadian sales taxes. However, please note that duties and taxes are determined by the customs agency within the destination country. Therefore, although charges are not always incurred, any duties or taxes that may apply are paid for by the recipient.
Returns & exchanges
Unused yarn in its original condition may be exchanged for store credit within 90 days of purchase. Returns must be pre-authorized by contacting us at firstname.lastname@example.org. Items must be properly packed, in original and unused condition. Please note that the customer must pay for all shipping costs associated with exchanging yarn. (It is recommended that you insure your package, as we cannot be responsible for items that are lost or damaged in the mail)
Fabric, patterns, needles, and other notions may not be returned for credit but will be replaced if defective. Returns must be pre-authorized by contacting us within 7 days of delivery at email@example.com
Virgil, ON L0S 1T0 Canada
* the original receipt
* your email address & phone number
* your shipping address
We want you to be completely satisfied with your purchase. If you have any questions about shipping or anything else, please email us at firstname.lastname@example.org!